Customer Service

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Contact Us

Phone: 973-570-8673 | Email: info@diamondsbydawn.com or

click here to go to our contact page.

Product Warranty

We are committed to ensuring the quality of your purchase; we stand behind everything that we sell and warrant that all items will be free from any manufacturing defects at the time of delivery.

All of our jewelry is manufactured using the highest quality materials and is inspected prior to shipment.

In the event that there is ever a problem with your jewelry please contact our customer service to mail it back to us for evaluation once inspected, should charges apply, you will be notified prior to any work being done to service your jewelry.

Please Contact Us  if you have any questions, would like to return your item(s) or request additional repair work needed to service your Diamonds By Dawn jewelry.

Returns

30 Day Return Policy

Our commitment to you does not end at delivery. Items may be returned or exchanged within 30 days from when they were shipped, you may receive store credit or exchange for another item of the same value.

You may contact us within thirty days to process your return at Phone: 973-570-8673 or email at info@diamondsbydawn.com

What Would You Like To Know?

Non-Refundable Items

Engraved jewelry items including bracelets, rings, pendants, necklaces are not refundable items, upon request Diamonds By Dawn may process a store credit or exchange only. Special orders are final sale and are not eligible for store credit or exchange.

Shipping fees are non-refundable. Returns without Diamonds By Dawn authorization will be refused upon receipt. Returns with missing paperwork or product will not be processed.

Non-Resizable Items

Diamond and gemstone eternity rings with a specific number of gemstones per finger size; some silver rings; or rings with alternative metals such as Tungsten, Tatanium, Milgrain cannot be resized, so please take care to order the correct ring size at time of purchase. For assistance determining the proper ring size, please contact customer service for details regarding sizing. 

How To Prepare A Return Or Exchange

To return a diamond or jewelry item to Diamonds By Dawn, please follow the process below:

Prior to mailing your package please call or email Diamonds By Dawn at Phone: 973-570-8673 or email at info@diamondsbydawn.com to request authorization and shipping label.

 

Package your item(s) securely in the original packing materials. If your return is for store credit or exchange, please include any diamond grading reports or appraisal(s). Diamond grading reports and appraisals are not required for repairs and resizes. If your item was delivered with a diamond report and that report is not returned, you will be liable for the cost to replace the grading report. The cost to replace a missing diamond grading report is $200 and is the direct fee paid GIA to re-grade that diamond. (or equivalent amount in other currencies) For security reasons, do not write Diamonds By Dawn anywhere on the outside of the package. Return label on your package will be insured for its full purchase value. (return label processed by Diamonds By Dawn), we encourage you to insure the package for its full purchase value. Diamonds By Dawn is not responsible for packages sent without authorization. 

After Your Return Is Received

Store credits are processed weekdays and typically entered into our system within 24 business hours of receipt of the package. Once entered into our system you will receive a confirmation email alerting you that your return has been passed along to our Quality Assurance department. Please allow five to 15 business days for this process to complete.

If you are expecting a store credit or exchange, please allow 5-7 business days to process.

Please note that after a significant holiday, heavier return volumes can double the normal return processing times.

If you are expecting a return shipment, you will receive an email once the outbound shipment date has been set. You will also receive a shipping confirmation email the day of the outbound shipment.

Cancel Or Change An Order

If you would like to change or cancel an order please call Diamonds By Dawn at 1-973-570-8673 or email at info@diamondsbydawn.com. We will attempt to accommodate order changes to the extent possible prior to shipping confirmation. Some changes will result in a shipping delay. We are unable to accommodate changes or cancellations on special order requests and/or orders that have already shipped. If your order has already shipped, please contact us to set up a merchandise return once you have received the shipment.

Check Return Status

Check the status of your returned item on your customer account.

Shipping

Shipping Policies

Your order will be shipped to you fully insured. We urge all customers to inspect your package for damage or tampering before receiving or signing for receipt.

Free Shipping on orders $200+ and $29.99 fee for orders under $200.

Diamonds By Dawn orders are shipped with the reliability and accountability of USPS express mail 1-2 day shipping.

For information about returning an item, read our policy on Returns click here.

Shipping To APO & FPO

Diamonds By Dawn currently does not ship to APO & FPO

Signature Requirements

Due to COVID-19, carrier policies are changing; USPS may not require a signature upon delivery. For more information, please see the policies for USPS click here.

Please make arrangements for someone to be at the shipping destination.

When Will Your Order Be Shipped?

For orders shipping to the U.S., estimated delivery time 1-2 days after order is shipped. This arrival date is calculated based on the approximate number of days required to process, package, and deliver your order.

Order processing may take up to 48 hours. Custom orders or special sizes may take 4-6 weeks. Should an item not be available on your size, we will immediately let you know approximate time of delivery.

Orders placed on Friday after 2pm will start to process Monday.Orders process during regular business days (Monday through Friday), your order will begin processing that day. If you place an order on a holiday, Saturday or Sunday, or after the cutoff on a regular business day, your order will begin processing the following business day.

We do not ship internationally at this time.

Delivery Details

Your order delivery method is determined by the price of your order (before tax). You'll find your method of free shipping listed on the Shipping Information page within the shopping basket.

Shipping Options 

All orders of $200+ are insured and shipped free via secure carrier, orders under $200 are insured and shipped for a delivery fee of $29.99. Delivery speed is approximately 1-2 days. Diamonds By Dawn will only ship to a street address, not a P.O. Box address.

Signature requirements for delivery:

Due to COVID-19, carrier policies are changing; USPS may not require a signature upon delivery. For more information, please see the policies for USPS click here.

Packaging Of Jewelry

Each item will arrive in a padded pouch for protection and inside a USPS priority envelope.

Terms and Conditions

Terms & Conditions

These terms and conditions apply to the Diamonds By Dawn  Web site located at www.diamondsbydawn.com. Please read these terms and conditions (the 'Terms and Conditions') carefully. BY USING THE SITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

These Terms and Conditions govern your use of, and any purchase from, the Diamonds By Dawn Site, and constitute an agreement between you and Diamonds By Dawn. Diamonds By Dawn reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of the Site at any time, and in its sole discretion. Any change or modification will be effective immediately upon posting of the revisions on the Site. Your continued use of the Site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time-to-time to understand the terms and conditions that apply to your use of the Site. If you do not agree to the amended terms, you must stop using the Site.

Product Availability

On occasion, you may be able to place a product in your shopping cart and submit your order for processing, but your order is subsequently cancelled due to unavailability of product. You acknowledge that products may sell quickly and there may be a short period of time after an order has been submitted, but where the product is no longer available. You agree that we may cancel your order after you have received an Order Confirmation without penalty.

On very rare occasions, you may receive a Shipping Confirmation from us, but the product is no longer available in our or our third party fulfillment provider's inventory. You agree that we may rescind our acceptance and cancel your order without penalty if we are unable to ship the product you ordered due to unavailability.

If you're interested in a piece of jewelry that is currently on back order, call us and we can tell you when the item will be back in stock. Sometimes with the volume of orders we receive, an item may go out of stock before we are able to post a notification on the Site. If this happens, we will contact you directly to discuss possible options.

Pricing

Data, including prices, may be inaccurately displayed on our Site due to system or typographical errors. While we make every attempt to avoid these errors, they may occur. We reserve the right to correct any and all errors when they do occur, and we do not honor inaccurate or erroneous prices. If a product's listed price is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices. Our prices are also subject to change without notice. We apologize for any inconvenience that this may cause. If you have any questions, please do not hesitate to contact one of our diamond and jewelry experts at info@diamondsbydawn.com or 1-973-570-8673.

We do not negotiate prices on our products and all our prices are final.

Payment Information

After you have selected your jewelry and provided shipping information, you will see a prompt for your payment details, such as your credit card information and any promotional codes or gift cards you may have. By entering your payment information and submitting your order, you authorize us and our third party payment processors to charge the amount of the order to your selected payment method.

Diamond Certificates

When you order a loose diamond, we ship it to you with the accompanying diamond grading report (also called a diamond certificate). These grading reports are detailed documents created by diamond grading experts at one of two highly-respected diamond laboratories - making it very expensive to replace a diamond grading report. Because of this, we require each diamond grading report to be included with each returned diamond. If you do not include the diamond grading report with your return, you will be charged a replacement fee of US$150 (or equivalent amount in other currencies)..

Comparison Purchasing

To keep our prices low, we do not allow comparison purchasing. Comparison purchasing is the act of buying several items with the intent of keeping the one you like best and returning the remainder. This causes undue restocking and inventory overhead and can be very costly. To confirm the quality of a jewelry item, please contact one of our diamond and jewelry experts at info@diamondsbydawn.com or 1-973-570-8673, and we would be happy to help you make your choice.

Information On Our Site

At Diamonds By Dawn, we make every attempt to ensure that our online catalog is as accurate and complete as possible. In order to give you the opportunity to view our products in great detail, some products may appear larger or smaller than their actual size in our photographs; and since every computer monitor is set differently, color and size may vary slightly.

Our objective is to provide you with as much information and detail about your prospective purchase as possible so that you can see the beauty and shape of a particular item. In compliance with industry standards and FTC regulations, Diamonds By Dawn states that carat total weight in all purchases may vary 0.05 carats from stated weight.

On the Site, we provide the measurement of our products based on our manufacturing specifications. Slight tolerances may be accounted for based on finishing during the manufacturing. Width tolerance on machine made wedding bands of 0.20mm is allowed. Cast manufactured rings can vary slightly more.

For gemstone and pearl measurements, a tolerance of 0.25mm is allowed.

For diamond jewelry set with multiple diamonds, we provide the minimum total carat weight for the piece. Color and clarity grades are expressed as either a minimum or an average depending on the number of diamonds. If stated as a minimum, all diamonds within the piece are at or above the stated quality. If expressed as an average, collectively the quality is equal to or exceeds the grade stated.

Policy On Ethical Sourcing

At Diamonds By Dawn, we only purchase diamonds through the largest and most respected suppliers who, like us, proudly adhere to and enforce the standards established by the Kimberley Process, an international system that polices the trade of diamonds to ensure they are from sources free of conflict. 

Site Content

The Site and all content and other materials, including, without limitation, the Diamonds By Dawn, and all designs, text, graphics, pictures, selection, coordination, 'look and feel', information, data, software, sound files, other files and the selection and arrangement thereof (collectively, the "Site Materials") are the proprietary property of Diamonds By Dawn.

Use Of The Site

You are granted a personal, limited, non-sublicensable license to access and use our Site and electronically copy, (except where prohibited without a license) and print to hard copy portions of our Site Materials for your informational, non-commercial and personal use only. Such license is subject to these Terms and Conditions and does not include: (a) any resale or commercial use of our Site or the Site Materials therein; (b) the collection and use of any product listings, pictures or descriptions for commercial purposes; (c) the distribution, public performance or public display of any Site Materials, (d) modifying or otherwise making any derivative uses of our Site and the Site Materials, or any portion thereof; (e) use of any automated means to access, monitor or interact with any portion of our Site, including through data mining, robots, spiders, scraping, or similar data gathering or extraction methods; (f) downloading (other than the page caching) of any portion of our Site, the Site Materials or any information contained therein, except as expressly permitted on our Site; (g) cause to appear any pop-up, pop-under, exit windows, expanding buttons, banners, advertisement, or anything else which minimizes, covers, or frames or inhibits the full display of our Site; (h) use our web sites in any way which interferes with the normal operation of our sites; or (i) any use of our Site or the Site Materials other than for its intended purpose. Any use of our Site or the Site Materials other than as specifically authorized herein, without the prior written permission of Diamonds By Dawn, is strictly prohibited. Such unauthorized use may also violate applicable laws, including without limitation copyright and trademark laws and applicable communications regulations and statutes. Unless explicitly stated herein, nothing in these Terms and Conditions shall be construed as conferring any license to intellectual property rights, whether by estoppel, implication, or otherwise. 

 

Third Party Content

 Diamonds By Dawn may provide links to Web pages and content of third parties ('Third Party Content') as a service to those interested in this information. Diamonds By Dawn does not monitor or have any control over any Third Party Content or third party Sites. Diamonds By Dawn does not endorse any Third Party Content and can make no guarantee as to its accuracy or completeness. Diamonds By Dawn does not represent or warrant the accuracy of any information contained therein, and undertakes no responsibility to update or review any Third Party Content. Users use these links and Third Party Content contained therein at their own risk.

Advertisements And Promotions

Diamonds By Dawn may run advertisements and promotions from third parties on our Site. Your business dealings or correspondence with, or participation in promotions of, advertisers other than Diamonds By Dawn, and any terms, conditions, warranties, or representations associated with such dealings, are solely between you and such third party. Diamonds By Dawn is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such non-Diamonds By Dawn advertisers on our Site.

Submissions

You acknowledge and agree that any materials, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials or other information, regarding this site, Diamonds By Dawn, or our products or services that are provided by you to Diamonds By Dawn are non-confidential and shall become the sole property of Diamonds By Dawn. Diamonds By Dawn will own exclusive rights, including all intellectual property rights, and will be entitled to the unrestricted use and dissemination of these materials for any purpose, commercial or otherwise, without acknowledgment or compensation to you. You grant Diamonds By Dawn and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that (a) you own and control all of the rights to the content that you submit, or that you otherwise have the right to submit such content to this site; (b) the content is accurate and not misleading; and (c) use and posting of the content you supply will not violate any rights of or cause injury to any person or entity.

Indemnification

You agree to defend, indemnify and hold harmless Diamonds By Dawn, its independent contractors, service providers and consultants, and their respective directors, employees and agents, from and against any claims, damages, costs, liabilities, and expenses (including, but not limited to, reasonable attorneys' fees) arising out of or related to any Content you post, store or otherwise transmit on or through our Site or your use of or inability to use our Site, including without limitation any actual or threatened suit, demand or claim made against Diamonds By Dawn and/or its independent contractors, service providers, employees, directors or consultants, arising out of or relating to the Content, your conduct, your violation of these Terms and Conditions or your violation of the rights of any third party.

Disclaimer Of Warranty

EXCEPT AS EXPRESSLY PROVIDED TO THE CONTRARY IN A WRITING BY DIAMONDS BY DAWN, THIS SITE, THE CONTENT CONTAINED THEREIN AND THE PRODUCTS AND SERVICES PROVIDED ON OR IN CONNECTION THEREWITH (THE "PRODUCTS AND SERVICES") ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. DIAMONDS BY DAWN DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT AS TO THE INFORMATION, CONTENT, AND MATERIALS IN OUR SITE. DIAMONDS BY DAWN DOES NOT REPRESENT OR WARRANT THAT MATERIALS IN OUR SITE OR THE SERVICES ARE ACCURATE, COMPLETE, RELIABLE, CURRENT OR ERROR-FREE. DIAMONDS BY DAWN DOES NOT REPRESENT OR WARRANT THAT OUR SITE OR ITS SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Limitation Of Liability

IN NO EVENT SHALL DIAMONDS BY DAWN, ITS DIRECTORS, MEMBERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE) OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF OUR SITE, THE PRODUCTS AND SERVICES, OR THE CONTENT CONTAINED IN OR ACCESSED THROUGH OUR SITE, INCLUDING WITHOUT LIMITATION ANY DAMAGES CAUSED BY OR RESULTING FROM RELIANCE BY USER ON ANY INFORMATION OBTAINED FROM DIAMONDS BY DAWN, OR THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES OR EMAIL, ERRORS, DEFECTS, VIRUSES, DELAYS IN OPERATION OR TRANSMISSION OR ANY FAILURE OF PERFORMANCE, WHETHER OR NOT RESULTING FROM ACTS OF GOD, COMMUNICATIONS FAILURE, THEFT, DESTRUCTION OR UNAUTHORIZED ACCESS TO DIAMONDS BY DAWN'S RECORDS, PROGRAMS OR SERVICES.

Applicable Law And Venue

These Terms and Conditions and your use of this site will be governed by and construed in accordance with the laws of the State of New Jersey, applicable to agreements made and to be entirely performed within the State of New Jersey consent and submit to the exclusive jurisdiction of such courts over any suit, action or proceeding arising out of your use of this site, any purchase from this site, or these Terms and Conditions.

Modification And Notice

You agree that Diamonds By Dawn may modify these Terms and Conditions and any other policies on our Site at any time and that posting the modified Terms and Conditions or policies on our Site will constitute sufficient notice of such modification.

Termination

Notwithstanding any of these Terms and Conditions, Diamonds By Dawn reserves the right, without notice and in its sole discretion, to terminate your access to use this site, and to block or prevent future your access to and use of the Site.

Severability

If any provision of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.

Questions & Contact InformationIf you have any questions, please do not hesitate to contact one of our diamond and jewelry experts at info@diamondsbydawn.com or 1-973-570-8673. Terms and Conditions updated on October 8, 2022.